Helen is a lead product designer living between California and Singapore
PayPal
Financial customer success — self-service assistance and resolution for accounts and payments
Leading design for all support experiences including generative AI powered messaging, the help center, risk management, and agent tools.
Turo
Earn money from your cars — business and management tools for a car-sharing marketplace
Design for optimizing host pricing strategies and overall app experience
Wayfair
Home & decor e-commerce — shopping and growth experiences
Design for customer acquisition and shopping experience for sales and promotions.
Collab
Support center technology — management tools for supervisors
UX research and design for call center supervisors in Europe and South Africa.
Hey, thanks for stopping by! I’m Helen, a first-generation Chinese-American product designer from California. I’ve been in the tech industry for 8 years, working in a variety of different domains. The best part about my job is getting to be a problem-solver, storyteller, and user advocate. I’m in my happy place when I’m creating simplicity out of complexity.
I live between San Francisco and Singapore with my husband and two silly rescue cats. We love to travel around the world — just the humans, not the cats. 😸